Customer Account Manager

Thursday, August 2, 2018Apply
Location: 
Kamatics
1330 Blue Hills Ave
06002 Bloomfield , CT
United States
Connecticut US

RESPONSIBILITIES:

  • Negotiates contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.

  • Interprets and responds to customer and Field Representative questions or requests for information. Designs proposals and quotes and reports status. Resolves customer issues appropriately and refers issues to supervision when necessary.

  • Maintains relationship with accounts, communicates activities, and provides reports to customers and department. Handles customer inquiries and complaints. Solves problems that arise in the performance of the contract.

  • Researches historical data, cost substantiation and market analysis to determine price. Prepares documents for quotes, orders, changes, letters, spreadsheets, presentations and reports.

  • Coordinates customer / field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments.

  • Provides reports to management, indicating pending and overdue orders.

  • Maintains clean and safe work environment. Follows safety and environmental procedures and regulations. Reports safety incidents to supervisor.

  • Makes recommendations for improvements to work processes and procedures. Contributes to 5 S programs in work area.

  • Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment.

  • Performs other duties as assigned. Accomplishes related results as needed.

SKILLS:

            ►Analytical Thinking             ►Customer Focus       ►PC Skills

            ►Attention to Detail                ►Initiative                   ►Problem Solving

            ►Blue Print Reading               ►Negotiations             ►Teamwork

            ►Communication                   ►Results Oriented       ►Time Management                                       

MINIMUM EDUCATION and EXPERIENCE REQUIRED

  • Bachelors degree

  • 1-3 years in Manufacturing / Marketing / Sales /Customer Service/ Customer Support environment.

          Aerospace industry environment is preferred.

Kaman Specialty Bearings & Engineered Products, a division of Kaman Corporation, located in Bloomfield CT, is a leader in the design and manufacture of high technology mechanical products, such as self-lubricated bearings and driveline couplings, used in aviation, marine, hydropower and other industrial applications.

Kamatics is an EO Employer-M/F/Veteran/Disability.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.

All positions at Kamatics Corporation require access to information or technology that is subject to the International Traffic in Arms Regulation (ITAR) and other US government security regulations. These laws do not permit access rights to non-US citizens or to other unauthorized individuals. Therefore, presently all applicants must be US citizens or US Permanent Residents (“green card holders”) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.