Customer Account Manager

Monday, November 6, 2017Apply
Location: 
Kamatics Corporation
1330 Blue Hills Ave
06002 Bloomfield , CT
United States
41° 51' 37.9296" N, 72° 42' 31.8636" W
Connecticut US

RESPONSIBILITIES:

  • Negotiates contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.

  • Interprets and responds to customer and Field Representative questions or requests for information. Designs proposals and quotes and reports status. Resolves customer issues appropriately and refers issues to supervision when necessary.

  • Maintains relationship with accounts, communicates activities, and provides reports to customers and department. Handles customer inquiries and complaints. Solves problems that arise in the performance of the contract.

  • Researches historical data, cost substantiation and market analysis to determine price. Prepares documents for quotes, orders, changes, letters, spreadsheets, presentations and reports.

  • Coordinates customer / field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments.

  • Provides reports to management, indicating pending and overdue orders.

  • Maintains clean and safe work environment. Follows safety and environmental procedures and regulations. Reports safety incidents to supervisor.

  • Makes recommendations for improvements to work processes and procedures. Contributes to 5 S programs in work area.

  • Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment.

  • Performs other duties as assigned. Accomplishes related results as needed.

 

SKILLS:

            ►Analytical Thinking             ►Customer Focus       ►PC Skills

            ►Attention to Detail                ►Initiative                   ►Problem Solving

            ►Blue Print Reading               ►Negotiations             ►Teamwork

            ►Communication                   ►Results Oriented       ►Time Management

 

MINIMUM EDUCATION and EXPERIENCE REQUIRED

  • Bachelors degree

  • 1-3 years in Manufacturing / Marketing / Sales /Customer Service/ Customer Support environment.

          Aerospace industry environment is preferred.