When Hurricane Matthew impacted the Southeast in October 2016, a multinational energy company found its regional lubricants facility under water, ruining four electric motors that were critical to its operations. Fortunately, the Kaman Distribution team had been building the foundations of a relationship with the customer, even before any business transpired, including a tour of Kaman’s regional distribution center. So when disaster hit, the company knew whom to call.
“Our response to customers during Hurricane Matthew demonstrated that we really are one integrated platform, working seamlessly across our branches to meet urgent client requirements.” Kevin Regalado
Customer Service Team Leader, Kaman Industrial Technologies, Miami, Florida
Our local branch was closed by the hurricane, so the call was automatically routed to our Tampa facility. The team in Tampa got right to work, providing substitute motors from our closed distribution center, which was reopened to support the customer. Because of our quick response and seamless coordination across the organization, the customer was able to get back to full production without significant downtime. Since then, the relationship with the customer has grown, and they have purchased additional power transmission and bearing products.